Home / How it works
How it worksFrom the first phone call to your front door, here is the whole thing.
No part of this should be a mystery. If you are arranging a ride for a parent and you want to know exactly what will happen on the day, this page is written for you.
Four steps, and only the first one needs you.
Most people are booking on behalf of somebody else, usually while doing three other things. We keep our end short.
Tell us the trip
Call us or send the form. The date, where we are collecting from, where you are going, and what the rider needs. Two minutes.
We confirm and quote
We call you back the same day with a pickup time and the price for that specific route. Nothing is booked until you say yes.
You get a reminder
A confirmation before the ride, so nobody is sitting by the window wondering whether it is still on the calendar.
The driver arrives
At the door, on time, in the right vehicle, with the equipment you told us about already in it.
You do not have to be the passenger to book a ride. Most of our calls come from an adult child, a spouse, or a case manager.
Five stops between your door and the exam room.
The vehicle is rarely what people are worried about. It is what happens at each end, when somebody has to actually get in and out.
At the door
The driver comes to the door, not the curb. That means help down the front steps, help with the walker or the chair, and a hand with the coat and the paperwork if the morning is not going smoothly. Nobody is left standing outside waiting for a van to find the house.
Select a stop to see what happens, or use the arrow keys.
What to have in front of you.
None of this is required to call us. It just means we can quote the trip and lock the time in on the first call instead of the second.
When you book
The details that decide which vehicle and which driver we send.
- The rider name, and a phone number we can reach on the day
- The pickup address, and which entrance actually works best
- The clinic or facility name, plus the department if you know it
- Appointment time, and roughly how long it usually runs
- Mobility equipment: manual chair, power chair, walker, or a stretcher if they travel lying down
- Whether a family member or caregiver is riding along
- Anything that helps us: oxygen, front steps, dementia, hard of hearing
On the day
Four things, and the last one matters more than people expect.
- Be ready about fifteen minutes before the pickup time
- Keep the insurance card and photo ID somewhere easy to reach
- Keep a phone nearby, the driver calls when they are close
- Call us if the appointment moves or gets cancelled, even last minute. It is never a problem, and it frees the vehicle for somebody else
The parts of this job that are not driving.
Four point securement
Every wheelchair locks to the floor at four points, with a separate lap and shoulder belt for the rider. The van does not move until the chair cannot.
Sanitized between riders
Not at the end of the day, between every trip. A good share of our riders are immune compromised and this is not a corner we cut.
Drivers trained in patient handling
Transfers, stair chair assistance, and how to move slowly and clearly with somebody who is anxious, in pain, or confused about where they are.
Equipment we can bring
Say the word when you book and it is on the vehicle when it arrives.
- Ramp equipped van
- Manual and power chair securement
- Stretcher transport
- Bariatric capacity
- Stair chair
- Room for a companion
- Climate controlled cabin
Usually not the person sitting in the vehicle.
Adult children arranging things from another state. Spouses who no longer drive at night. Case managers moving somebody between facilities. Discharge planners who need a patient home safely before the end of a shift.
Whoever makes the booking is who we keep informed, before the ride and after it. You do not have to chase us for an update.
Get a quoteWe quote the route, not a number off a chart.
Price depends on distance, the equipment the rider needs, and how often you travel with us. A weekly dialysis run and a one off trip across the county are not the same job, so they are not the same price.
Tell us the pickup and the destination and you will have a figure the same day. If you ride with us regularly, ask about the monthly packages, because they work out cheaper than booking trip by trip.
Before you ask about insurance
The honest answer is that it depends.
- Coverage varies by plan and by the reason for the trip
- Some plans cover non emergency medical transport, many do not
- Call us with your plan details before you book and we will tell you what applies to your situation
- We would rather give you a straight answer on the phone than have you find out afterwards
The things people ask on the first call.
How far ahead do I need to book?
Standing weekly rides can be set up any time and stay on the calendar for as long as you need them. For a one off appointment, more notice means more choice of pickup time. If you need something today, call and we will tell you honestly whether we have a vehicle open rather than string you along.
What happens if the appointment runs long?
Call dispatch and we adjust the return. This happens constantly and it is not a problem. On the Premium package the driver waits through the appointment, so there is nothing to call about.
Can somebody ride with the patient?
Yes. Our vehicles have room for a companion, and plenty of riders do better with a familiar face in the vehicle. Mention it when you book so we send a vehicle with the space.
Do you actually come to the door?
Yes, and it is the main thing that separates us from a rideshare. Door through door means the driver comes to the door, helps you out of the house, walks you into the building, helps at the check in desk, and can escort you to the appointment room itself.
What if the rider has to travel lying down?
We run full stretcher transport with a crew trained for the transfer. It is the right option when a seated vehicle will not work but the situation is not an emergency and an ambulance is more than it calls for. Tell us when you book so we send the right vehicle and the right crew.
Do you go outside King and Snohomish County?
Yes. Long distance trips, hospital transfers and out of county specialists all come up regularly. Because they take a vehicle out of rotation for the day they need more notice and a quote up front, so call with both addresses.
Can I set up a standing weekly ride?
This is most of what we do. Dialysis, infusion and physical therapy schedules go on the calendar and stay there, usually with the same driver, so the routine stops being something anybody has to think about.
Tell us where and when. We will handle the rest of it.
One appointment or every Tuesday for the next year, it is the same phone call. If you would rather talk it through first, that is what the phone number is for.
Request a ride or a quote
Fill this in and it goes straight onto our schedule. We confirm the pickup time and the price before anything is booked.
Rather talk it through? Call 425 250 9898. You can book for somebody else, you do not have to be the passenger.