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Contact and bookingBook a ride, or just ask us whether we can help.
Send the form and we will call you back to confirm the time and the price, or pick up the phone and we will sort the whole thing in a few minutes.
A person answers the phone.
When we answer
Rides can be scheduled outside these hours, the phone is just quieter.
- Monday to Friday6:00 am to 6:00 pm
- Saturday7:00 am to 4:00 pm
- SundayBy arrangement
- Standing weekly ridesBooked any time
You do not have to be the passenger. Book it in the rider name, give us your number as the contact, and we will keep you updated before and after.
Request a ride or a quote
This is our secure rider portal. Everything you enter goes straight onto the schedule, so nothing gets lost in an inbox.
Trouble with the form above? Open it in a new tab or call 425 250 9898 and we will take the details over the phone.
Booking on behalf of a facility?
Hospitals, dialysis centres and care homes have their own portal.
Sign in to submit trip requests straight onto our schedule, track what has been accepted, and set up recurring runs for named residents without phoning them in one at a time.
Sign in to the partner portalNo account yet? Call 425 250 9898 or email info@careroute.net and we will set your facility up.
Depends what you need.
Call us for anything today
Same day availability, a ride that has to move, or an appointment that just got added. The phone is the only thing fast enough.
Use the form to book ahead
An appointment next week, or a standing schedule you want set up. Fill it in once and we call you back with the details.
Email for accounts and quotes
Facility scheduling, multiple residents, consolidated billing, or a written quote you need to pass to somebody else.
None of this is required. It just saves a second phone call.
If you have these in front of you we can usually quote the trip and lock the pickup time in on the first call, rather than calling you back once we know more.
Useful to have ready
Seven things, and the first three matter most.
- The rider name and a phone number we can reach on the day
- The pickup address, and which entrance actually works best
- The clinic or facility name, plus the department if you know it
- Appointment time and roughly how long it usually runs
- Mobility equipment: manual chair, power chair, walker, or a stretcher if they travel lying down
- Whether a family member or caregiver is riding along
- Anything that helps us: oxygen, front steps, dementia, hard of hearing
If booking rides is part of your job, call us directly.
Discharge planners, social workers and assisted living staff book a large share of our rides. You need a provider that answers, arrives inside the window, and does not leave a resident waiting in a lobby.
We will set up recurring schedules, hold standing slots, and give you one contact who knows your building rather than a queue.
Call 425 250 9898Asked on almost every first call.
How quickly will you get back to me?
If you send the form we call you back the same day with a pickup time and a price for that route. If you need a ride today, do not use the form. Call us, because availability changes hour to hour and only a person can tell you what is actually open.
Can I book a ride for somebody else?
Most of our bookings work this way. Adult children, spouses, case managers and facility staff arrange the majority of our rides. Book it in the rider name, put your own number down as the contact, and we will keep you informed before and after the trip.
Is this covered by insurance or Medicaid?
It depends on your plan and the reason for the trip. Some plans cover non emergency medical transport and many do not. Call with your plan details before you book and we will tell you what applies to your situation rather than let you find out afterwards.
What does a ride cost?
Price depends on distance, the equipment the rider needs and how often you travel with us, so we quote the actual route instead of publishing a figure that will not match your trip. Give us the pickup and the destination and you will have a number the same day.
What if I need to cancel?
Call us, even at the last minute. It is never a problem and it frees the vehicle for somebody else who needs it. We would far rather hear from you than send a driver to an empty house.
Do you cover my address?
If you are anywhere in King or Snohomish County the answer is almost certainly yes. Put your address into the checker on the service areas page for an instant answer, or call and we will look at the route with you.
Call and ask. We will tell you straight whether we can help.
If we are not the right fit for the trip, we would rather say so on the phone than take a booking we cannot do properly.